About me

I help senior leaders and their teams to design strategy, policy, products and services. Often that means supporting them to redesign some of the dark matter of the organisation itself. Some people call this “digital transformation consultancy”, but I think of it instead as strategic design. My approach is outcome-focused, holistic, collaborative and inclusive, and evidence-based.

I’m:

• A writer, a panellist and conference speaker

• A professional coach and advisor to executives and leadership teams

• A facilitator and trainer, designing and delivering masterclasses, workshops and other capability building interventions

• A mother and a feminist. A few years back I wrote a book celebrating women who’ve influenced me from the social design, digital and tech spaces, for International Women’s Day 2019. Because #ADayIsNotEnough.

In the past I’ve been a senior civil servant. I've been Chief Digital Officer. I've built digital capability, from scratch, in large bureaucracies. I've redesigned organisations around their users and the services they provide them. I’ve directed services used by millions of people. I've transformed approaches to equity and inclusive design of public services and the public sector organisations that deliver them.

And I've helped leaders in other organisations, and in other countries, understand how to do the same - providing them with practical, actionable advice and support to make the changes that matter most.